Shipping Policy

All trade confirmations, account statements, margin calls, and related documents will be sent electronically to the email ID provided at the time of registration.

For clients who have opted for physical documents, they will be sent through registered domestic or international courier services or speed post, depending on the client's location.

We aim to dispatch physical documents within 0-7 working days from the date of the transaction or document generation.

The delivery time for physical documents will depend on the norms and timelines of the courier company or postal authorities.

Domestic Orders: For clients within India, all documents will be shipped via registered domestic courier services or speed post.

International Orders: For clients outside India, all documents will be shipped via registered international courier companies or international speed post.

We guarantee to hand over the consignment to the courier company or postal authorities within 0-7 days from the date of the order confirmation, unless otherwise agreed upon at the time of order placement.

While we ensure timely handover to the courier or postal service, PRAVIN RATILAL SHARE AND STOCK BROKERS LIMITED is not liable for any delays caused by the courier company, postal authorities, or customs processing (for international deliveries).

All electronic trade-related notifications, alerts, and communications regarding your account will be delivered via email and/or SMS.

For clients using our online trading platforms, services will be accessible through your account directly without any physical shipment.

All documents or physical shipments will be delivered to the address provided by the client at the time of registration.

In case of any address change or corrections, the client must update the details with our customer support before the shipment is dispatched.

If a shipment is returned due to an incorrect address or failure to accept the delivery, it will be the client's responsibility to arrange for re-shipping, and additional shipping costs may apply.

For international clients, customs regulations may apply to the physical delivery of certain documents. Any applicable customs duties or taxes are the responsibility of the recipient.

Delays due to customs clearance or restrictions in certain regions are outside of our control and are the responsibility of the client to resolve.

If you have any issues with receiving your documents or services, please contact our helpdesk at 7966302700 or email us at cr@pravinratilal.com.

For any discrepancies or issues related to the delivery of services, we will assist you in tracking your shipment or resolving any issues with the courier or postal service.